“Now for the good news. Our factory has gotten back to us with what they are going to do about the flawed parts. Shockingly, they are going to remake all of the faulty parts at their own expense! We are obviously very happy about this. Not only because it speeds up the process of getting you all your frames faster but also it is nice to finally have a manufacturer take responsibility. That is very promising for all of our future dealings with them.
We still have to work out if they are willing to also ship to the 3 locations that received frames also at their expense and it is Chinese new year so that will cause delays in production. Regardless it is a HUGE relief that they are going to remake the parts.” – CO